RETURN & REFUND POLICY (9/19/26)

At Pro Game Sports, we want you to be satisfied with your purchase. Please review the following policy before requesting a return or exchange.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, merchandise must be:

• In the same condition in which it was received;
• Unworn and unused;
• In its original packaging;
• Accompanied by all original tags, labels, accessories, and components; and
• Accompanied by a receipt or other proof of purchase.

Items that show signs of use, wear, alteration, laundering, installation, or damage occurring after delivery may not be eligible for return.

How to Start a Return

You may request a return through the return option provided with your emailed order receipt, when available.

You may also contact Pro Game Sports at [email protected] for assistance.

Returns must be authorized before merchandise is shipped back. If your return is accepted, we will provide return instructions and, when applicable, a return shipping label.

Items returned without prior authorization may not be accepted.

For questions regarding a return, please contact:

Pro Game Sports
Email: [email protected]
Phone: 855-717-GAME

Return Shipping & Restocking Fees

A $10.00 flat-rate return shipping fee applies to standard customer-requested returns when a Pro Game Sports return label is provided. The $10.00 return shipping fee will be deducted from your refund.

A 15% restocking fee applies to standard customer-requested returns and will be deducted from the customer's refund.

The 15% restocking fee does not apply to approved exchanges. Please see the Exchanges section below.

Return shipping and restocking fees do not apply when the return results from an incorrect item shipped by Pro Game Sports or its fulfillment partner, or from merchandise that arrives defective or damaged and qualifies for a damage claim.

Original shipping charges, if any, are generally non-refundable unless the return results from our error or otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 72 hours of delivery, at [email protected].

Please include your order number and, when possible, photographs of the item, packaging, shipping label, and damage or defect. This information helps us work with the manufacturer, supplier, or carrier and resolve the issue as quickly as possible.

Reporting an issue within 72 hours helps us process shipping and supplier claims promptly. This reporting request does not limit any rights you may have under applicable law.

Exceptions & Non-Returnable Items

Certain merchandise is not eligible for standard returns, including:

• Custom, personalized, decorated, embroidered, printed, or otherwise made-to-order merchandise;
• Special-order products specifically sourced or ordered for a customer;
• Clearance, discontinued, or merchandise specifically identified as Final Sale;
• Gift cards;
• Perishable goods;
• Personal-care goods;
• Hazardous materials, flammable liquids, or gases; and
• Bulk, team, league, school, organization, and program orders as described below.

Please contact us before purchasing if you are unsure whether an item is returnable.

Bulk, Team & Program Orders

Orders involving six (6) or more units of the same items and their variants, as well as designated team, league, school, organization, or program orders, will be considered bulk orders and will not be eligible for standard returns.

Because bulk orders can involve supplier commitments, special pricing, quantity allocations, or merchandise ordered specifically to fulfill the customer's requirements, customers are encouraged to confirm sizing, colors, quantities, specifications, and other product requirements before placing a bulk order.

Any return rights or exceptions specifically agreed to by Pro Game Sports in writing before purchase will apply to that order.

This provision does not affect claims involving merchandise that arrives damaged, defective, incorrectly shipped, or any rights provided by applicable law.

Exchanges

If you need a different size, color, or eligible replacement item, you may request an exchange through the return portal when that option is available or contact us at [email protected].

A $10.00 flat-rate return/exchange shipping fee applies to customer-requested exchanges when a Pro Game Sports return label is provided.

Any and all restocking fees are waived for approved exchanges.

Exchange availability depends on current inventory.

In some cases, the fastest way to receive the replacement merchandise is to return the original item and place a separate order for the desired item. Please contact Pro Game Sports before placing a replacement order if you are requesting an exchange so we can determine the appropriate process and ensure any applicable restocking fee is waived.

Any difference in price between the original and replacement merchandise may be charged or refunded as appropriate.

The $10.00 exchange shipping fee does not apply when an exchange is required because Pro Game Sports or its fulfillment partner shipped an incorrect item, or when merchandise arrives defective or damaged and qualifies for replacement.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days after approval.

For standard customer-requested returns, the applicable $10.00 return shipping fee and 15% restocking fee will be deducted from the refund.

Your bank, credit-card issuer, or other payment provider may require additional time to process and post the refund after it has been issued by Pro Game Sports.

If more than 10 business days have passed after we notified you that your refund was approved, please contact:

[email protected]
855-717-GAME

European Union — 14-Day Right of Withdrawal

For qualifying merchandise shipped to consumers in the European Union, applicable consumer-protection laws may provide a 14-day right of withdrawal.

Where applicable, customers may cancel or return qualifying purchases within the legally required period without providing a reason, subject to applicable exceptions.

Nothing in this Return & Refund Policy is intended to restrict or eliminate consumer rights that cannot legally be waived or limited.

Questions?

If you have questions about the eligibility of a product, bulk purchase, team order, custom order, exchange, or return, please contact us before returning the merchandise.

Pro Game Sports
Email: [email protected]
Phone: 855-717-GAME

WE APPRECIATE YOUR BUSINESS!