Política de envío

 

Do you offer international shipping?
-- YES, CANADA ONLY AT THIS TIME

What shipping company do you use?
-- USPS, UPS & FedEx. We also deliver via Freight as well on specific sales. 

How long until you ship after getting the order?
-- Within 48 business hours of receiving payment in full. As well, for expedited orders, we may ship sooner if avaliable.

Cut off time to get order in?(i.e. to ship same day)
-- Generally , ALL ORDER ARE PROCESSED WITHIN 2 BUSINESS DAYS. ALL SHIPPING SERVICES ARE BASED UPON THIS PROCESSING TIME INCLUDING NEXT DAY ORDERS.

PLEASE CALL or MESSAGE FOR ANY EXPEDITED/NEXT DAY QUESTIONS...We are here to help!

Any extra fees involved? 
-- Yes, $10.00 return shipping fee may apply on all return orders. Some exclusions apply

Do you provide tracking number?
-- Yes. When the order is being processed and packaged for shipping customer will receive date shipped and tracking number to track via the applicable shipping agency.

What happens if there is a delivery delay?
-- On the rare occasion that an order is delayed prior to shipping, we will notify the customer about the delay. However, if the order has been shipped and is delayed or late for any reason, contact the shipper first as they can give faster info on the delay.(USPS, FedEx or UPS). Once it's been shipped, any delay is out of our hands.

What do I do if it's damaged or the wrong item?-- Contact Pro Game Sports LLC at [email protected] or 855-277-4263.  We will confirm if the item is damaged or the incorrect item was shipped.  If the item is damaged, Pro Game Sports LLC will cover the cost of returning the product to Pro Game Sports and either (1) issue a full refund; (2) issue a partial refund; or (3) exchange the damaged product with the same or similar undamaged product.  If the item received is the wrong item, Pro Game Sports LLC will cover the cost to have the item returned and ship out the correct item as soon as we possibly can to the customer, usually same business day or the next business day.   If Pro Game Sports LLC does not have the correct product that the customer was expecting,  a full refund will be issued to the customer, including any costs incurred to return the incorrect product to Pro Game Sports LLC.

Do you offer insurance?
--  No, we do not. We will be adding insurance coverage at a later date.

Pro game Sports are not Liable for ANY stolen/lost packages that are delivered!